City services
CRM
LOUISVILLE, KY
Jan 27, 2021 · Published Jun 18, 2022 · From Metro 311 service requests
What is a 311 service request?
A 311 service request is a report filed with Metro311 — by phone, the 311 app or online — about something the city handles, such as a pothole, a missed pickup or an abandoned vehicle.
Metro311 routes the request to the department responsible, which works it and records its status.
The department reviews the request and updates its status until it is closed.
A request records that someone reported a problem. It is not a finding that the problem exists or who caused it.
Record metadata
StatusReceived
Filed with this record
Lamppost has not read the document list for this record. The city's record is the authority for what was filed.
Location
Highlight this— add it to the community page.